Cookie Policy

Last Updated: June 12, 2026

1. Introduction

Welcome to Primo Hoagies ("we," "us," or "our"). This Cookie Policy applies to our website located at hoagies-primo.click (the "Website") and explains what cookies are, how we use them, the types of cookies we deploy, and how you can manage your cookie preferences.

We are committed to being transparent about the technologies we use and how they affect your browsing experience. This policy should be read alongside our Privacy Policy and Terms of Service, which provide additional context about how we collect and process personal data.

If you have any questions about our use of cookies, please contact us using the details provided at the end of this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website owners to make websites function more efficiently, to provide a better user experience, and to provide reporting information.

Cookies set by the website owner (in this case, Primo Hoagies) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website, such as advertising, interactive content, and analytics. The parties that set these third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.

2.1 How Do Cookies Work?

When you visit our Website for the first time, our server sends a cookie file to your browser, which stores it on your device. The next time you visit the Website, your browser sends the cookie back to the server, which allows us or third-party service providers to recognize your device and personalize your experience accordingly.

Cookies can store a range of information, including:

  • Your login status and preferences
  • Items in your shopping cart or order history
  • Your browsing behavior on our Website
  • Your location (at a general level, such as city or region)
  • The device and browser you are using
  • How you arrived at our Website (e.g., via a search engine or advertisement)

2.2 Similar Tracking Technologies

In addition to cookies, we may also use other similar technologies on our Website, including:

  • Web Beacons (Pixel Tags): Tiny transparent images embedded in web pages or emails that help us track whether a page has been viewed or an email has been opened.
  • Local Storage: A browser-based method of storing data locally on your device, similar to cookies but with greater storage capacity.
  • Session Storage: Temporary data storage that is cleared when your browser session ends.
  • JavaScript Tags: Code snippets that collect information about your interactions with our Website.

For simplicity, all of these technologies are referred to collectively as "cookies" throughout this policy.

3. Types of Cookies We Use

We use four main categories of cookies on our Website. Below is a detailed explanation of each category and why we use them.

3.1 Strictly Necessary / Essential Cookies

Essential cookies enable core functionality such as:

  • Security and fraud prevention
  • Shopping cart and checkout functionality
  • User authentication and session management
  • Load balancing across our servers
  • Remembering your cookie consent preferences

Because these cookies are strictly necessary, they do not require your consent under applicable law. However, you can still block them through your browser settings, though this will significantly impair your ability to use the Website.

3.2 Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. This data allows us to improve the structure, content, and functionality of our Website.

We use analytics cookies to:

  • Count the number of visitors to our Website
  • Identify the most popular pages and content
  • Understand how users navigate through the Website
  • Measure the effectiveness of our marketing campaigns
  • Identify technical issues and areas for improvement

3.3 Functional Cookies

Functional cookies enable enhanced functionality and personalization on our Website. They may be set by us or by third-party providers whose services we have added to our pages.

Functional cookies allow us to:

  • Remember your preferences, such as language settings or location
  • Save your order history and favorite menu items
  • Provide live chat and customer support features
  • Enable social media sharing functionality
  • Deliver embedded video content (e.g., YouTube)

3.4 Advertising and Targeting Cookies

Advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations, such as advertisers. This means that after visiting our Website, you may see advertisements for Primo Hoagies on other websites you visit.

4. Specific Cookies We Use

The table below lists the specific cookies deployed on our Website, their purpose, type, and duration.

Cookie Name Provider Purpose Type Duration
cookie_consent hoagies-primo.click Stores your cookie consent preferences so we do not ask again on repeat visits. Essential 12 months
session_id hoagies-primo.click Maintains your session state and keeps you logged in during your visit. Essential Session
cart_token hoagies-primo.click Stores items you have added to your order/cart so they persist during your visit. Essential Session / 30 days
csrf_token hoagies-primo.click Security cookie that protects against Cross-Site Request Forgery (CSRF) attacks during form submissions. Essential Session
_ga Google Analytics Registers a unique ID used to generate statistical data about how you use the Website. Distinguishes unique users by assigning a randomly generated number as a client identifier. Analytics 2 years
_gid Google Analytics Registers a unique ID used to generate statistical data about how you use the Website. Stores and updates a unique value for each page visited. Analytics 24 hours
_gat Google Analytics Used to throttle request rate to Google Analytics, limiting the collection of data on high-traffic websites. Analytics 1 minute
_ga_[ID] Google Analytics 4 Used by Google Analytics 4 to persist session state and track user behavior across sessions for reporting purposes. Analytics 2 years
_gcl_au Google Ads Used by Google AdSense to experiment with advertisement efficiency on websites. Stores a unique conversion value and tracks ad click-through conversions. Advertising 90 days
_fbp Facebook (Meta) Used by Facebook to deliver a series of advertisement products, such as real-time bidding from third-party advertisers. Identifies browsers for providing advertising and site analytics. Advertising 90 days
fr Facebook (Meta) Used by Facebook to deliver, measure, and improve the relevance of ads. Contains a unique browser and user ID for targeted advertising. Advertising 90 days
user_prefs hoagies-primo.click Stores your website preferences, such as your preferred location, language setting, and saved menu favorites. Functional 6 months
location_data hoagies-primo.click Remembers your selected or detected location to show the most relevant nearby Primo Hoagies locations and menu availability. Functional 30 days
__utmz Google Analytics (Legacy) Collects data on where the user came from, which search engine was used, what link was clicked, and what search term was used to find the website. Analytics 6 months
IDE Google DoubleClick Used by Google's DoubleClick advertising network to register and report the website user's actions after viewing or clicking on one of the advertiser's ads for the purpose of measuring the efficacy of an ad. Advertising 1 year

Note: This table reflects cookies currently known to be in use as of June 12, 2026. Third-party services may update their cookies over time. We recommend checking the relevant third-party privacy policies for the most current information.

5. Legal Basis for Using Cookies

In the United States, our use of cookies is governed primarily by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and by the Federal Trade Commission (FTC) Act regarding fair and transparent data practices for all users.

Our legal bases for cookie usage are as follows:

  • Consent: For analytics, functional, and advertising cookies, we rely on your explicit consent, which you provide through our cookie consent banner when you first visit the Website.
  • Legitimate Interest: For essential cookies, we process data on the basis of our legitimate interest in operating and securing the Website.
  • Contractual Necessity: Some essential cookies are required to fulfill a contract with you, such as completing an online food order.

California residents have additional rights under the CCPA/CPRA, including the right to opt out of the "sale" or "sharing" of personal information. The use of advertising cookies may constitute "sharing" of personal information under the CCPA/CPRA. You may exercise your opt-out rights as described in Section 6 below.

6. How to Manage and Disable Cookies

You have several options for managing and controlling cookies. Please note that restricting cookies may impact your experience on our Website and may prevent certain features from working correctly.

6.1 Cookie Consent Banner

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. The steps to manage cookies vary depending on the browser you use. Below are links to cookie management instructions for the most popular browsers:

Through your browser settings, you can typically:

  • View what cookies are stored on your device and delete them individually or in bulk
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

6.3 Opt-Out Tools for Specific Services

You can opt out of specific third-party cookies using the following tools provided by those companies:

Service Opt-Out Method Link
Google Analytics Google Analytics Opt-out Browser Add-on https://tools.google.com/dlpage/gaoptout
Google Ads / DoubleClick Google Ads Settings https://adssettings.google.com
Facebook (Meta) Ads Facebook Ad Preferences https://www.facebook.com/adpreferences
Network Advertising Initiative NAI Opt-Out Tool (multiple advertisers) https://optout.networkadvertising.org
Digital Advertising Alliance DAA Opt-Out Tool (multiple advertisers) https://optout.aboutads.info
Your Online Choices (EU/UK) European Interactive Digital Advertising Alliance https://www.youronlinechoices.com

6.4 Do Not Track (DNT)

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. We will endeavor to honor DNT signals where technically feasible, though we cannot guarantee that all third-party services embedded on our Website will do the same.

6.5 California Residents – Global Privacy Control (GPC)

Under the CCPA/CPRA, California residents may use the Global Privacy Control (GPC) signal to opt out of the sale or sharing of personal information. If your browser or browser extension sends a GPC signal, we will treat it as an opt-out of cookie-based data sharing for advertising purposes. For more information, visit https://globalprivacycontrol.org.

7. Impact of Disabling Cookies

While you are free to restrict or block cookies, please be aware that doing so may affect your ability to use certain features of our Website. Below is a summary of how disabling different types of cookies may impact your experience:

Cookie Type Impact if Disabled
Essential Cookies The Website may not function properly. You may be unable to add items to your cart, complete an order, or stay logged in. Security features may be compromised.
Analytics Cookies We will be unable to track how you use the Website. This means we cannot identify areas for improvement, which may affect the quality of our Website over time. Your browsing experience will not be directly affected.
Functional Cookies Some features may not work as expected. Your saved preferences, location settings, and favorite menu items may not be remembered between visits, requiring you to re-enter this information each time.
Advertising Cookies You will still see advertisements, but they may be less relevant to your interests. You may see the same ads more frequently, and we will be less able to measure the effectiveness of our marketing campaigns.

8. Third-Party Websites

Our Website may contain links to third-party websites, including social media platforms, delivery service partners, and promotional partners. When you click on these links, you will leave our Website and be subject to the privacy and cookie policies of those third parties. We do not control, and are not responsible for, the cookies used by third-party websites. We encourage you to review the privacy and cookie policies of any third-party website you visit.

9. Children's Privacy

Our Website is not directed at children under the age of 13, and we do not knowingly use cookies to collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided personal information through our Website, please contact us immediately using the contact details below.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a prominent notice on our Website.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Your continued use of the Website after any changes to this Cookie Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us using the following details:

Primo Hoagies – Cookie Policy Inquiries

We aim to respond to all inquiries within 10 business days. California residents may also submit requests under the CCPA/CPRA by emailing us with the subject line "California Privacy Request."